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Troubleshooting

Solutions to common problems.

9 articles
Troubleshooting problems connecting your C-Series motorized shade to AlexaIf your C-Series motorized shade does not appear in Alexa or pairing does not complete, follow these steps to resolve common connection issues.
How to charge your C-Series motorized shade using USB-CC-series motorized shades are designed to maintain battery charge through regular sunlight exposure. If the shade does not receive enough sunlight and the battery runs low, it can be charged…
How to update the firmware on your C-Series motorized shadeFirmware updates are important to ensure performance, reliability and compatibility.
How to check the battery level on your C-Series motorized shade using the Mado Home appYou can check the battery level of your C-Series motorized shade using the Mado Home app. Regular sunlight helps maintain charge through the integrated solar strip, but the app provides…
Having trouble connecting your shade in the Mado Home app?If your C-Series motorized shade isn’t showing up when you try to connect it within the Mado Home app, a few quick checks usually fix the problem. Follow the steps…
Troubleshooting when your shade does not appear during setup, while using a smart home app to add the shade to a Matter / Thread networkIf your C-Series motorized shade does not appear when you try to add it to a Matter/Thread network using a smart home app (like Mado Home, Apple Home, Google Home,…
Troubleshooting when the app cannot control the shade but the remote worksIf your shade responds to the remote but not the app, follow these steps to restore control through the Mado Home app or your smart home app.
Shade not detected when setting it up for the first time in the Mado Home app or a smart home appIf you try to add your shade for the first time and it is not detected after scanning the QR code, the shade is usually not ready to connect or…
Troubleshooting a Lopsided Mado shadeIf one side of your Mado shade hangs lower than the other, the internal pulley system may be slightly uneven.