This can happen if the shade meets a minor obstruction while lowering. In most cases, the shade can be corrected by fully lowering it and allowing it to re-align.
Before You Begin
Make sure:
the shade is installed correctly on the TrueFit support bar
the shade is paired with a working remote
there are no obstructions below the shade
Step-by-Step Fix
Enter config mode
Press and hold the Program button on the remote for about 3 seconds.
The shade will jog slightly to confirm it has entered config mode.
2. Fully lower the shade
Press the Down button.
Allow the shade to lower all the way to its maximum extension.
What this does:
At full extension, the internal pulleys can re-align and even out.
If the shade still appears uneven, gently tug on the shorter side to release any snags inside.
3. Raise the shade back up
Press the Up button.
Raise the shade until the bottom rail is level again. Continue raising it until the shade reaches the top and stops.
4. Set the lower limit again if needed
If needed, move the shade to your desired lower limit position.
Then press and hold the Center and Down buttons at the same time until the shade jogs.
This saves the current position as the new lower limit.
The shade automatically rises to the topmost position, sets its upper limit, exits Config mode and is ready for use.