This article describes two ways to apply firmware updates.
Via Mado Home using Bluetooth for transportation
Best practice to apply an initial update to get the latest firmware for the smoothest installation experience.
Also applicable for shades that are not configured on a Thread network.
Via Matter
For shades that are already configured on a Thread network, with permissions set to automatically download and apply firmware updates to devices on the network, no user intervention is needed. Updates are automatically applied.
For the very first batch of Mado Shades produced, it is also critical to update shades at least once to ensure they are Matter-certified.
Matter-certified shades on a network, with permissions set to automatically deliver updates, do not need any user intervention for future updates. New updates are automatically applied by the Smart Home system and infrastructure.
If you are not setting up Shades on a Thread network, then it is important to check for firmware updates via the Mado Home app periodically.
Firmware Update Delivery Method | When applicable | How it works |
Mado Home App |
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Thread Network (Automatic) |
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Firmware Update via the Mado Home App
Before you begin make sure:
Your shade is installed and responds to the remote
your phone has the Mado Home app installed
your shade appears online in the Mado Home app
the shade has sufficient battery charge (solar or USB-C charging if needed)
Bluetooth is enabled on your phone
Do not begin a firmware update if the shade has a low battery.
Step 1: Make the Shade discoverable via Bluetooth (BLE Pairing mode).
On the shade to be updated, press and hold the PROG button until the LED starts blinking blue.
Step 2: Open the Mado Home app and check for available updates
Select the Add a Shade menu option
Start the Firmware Update
If your shade is up-to-date, you can tap the ‘←’ to quit out of the Update process.
Step 3: Install the update
Start the update from the app.
Keep your phone nearby during the process.
Wait until the update completes.
The shade may move slightly or become temporarily unresponsive during installation. This is normal.
Step 4: Confirm the update is complete
After installation:
verify the shade responds normally to controls
confirm the device shows as connected in the app
check that no additional updates are pending
Important
It is a good practice to plug in power via the USB-c port, to eliminate the risk of interrupted updates. Do not remove power from the shade during an update
Do not close the app until installation finishes
Keep your phone within range until the process completes
If the update does not finish successfully, reopen the Mado Home app and try again. If the issue continues, contact support for assistance.
Automatic Firmware Updates via Matter-over-Thread
Review your Hub (enabled with Matter and Thread) provider’s documentation on how to opt-in for automatic updates to connected Thread devices.
Example screen from Apple Home