If you can move your shade up and down using the Mado remote control but not with the Mado Home app on your phone or other smart home controls, your shade has power and is working, but may be having trouble communicating with your home network.
Check your phone connection
If needed:
reconnect to your Wi-Fi network
turn Wi-Fi off and back on
Then try controlling the shade again.
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Check your home hub
Make sure your home hub:
• is powered on
• is connected to your home network
If your home hub is offline, the app will not be able to control the shade.
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Restart your Wi-Fi network
Network issues can prevent the app from reaching your shade.
Restart your Wi-Fi router, then wait a few minutes for the network to come back online.
Once everything reconnects, try again.
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Confirm the shade is still connected
Open the Mado Home app or your smart home app and check if the shade appears.
If the shade shows as offline or not responding:
• wait a moment and refresh the app
• try closing and reopening the app
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If the issue continues
If you have tried the steps above and the issue continues, start a chat with our support team using the chat icon in the lower right corner of the screen. Include a brief description of what you are seeing and the steps you have already tried.