If your shade does not appear when you try to add it in the Mado Home app or your smart home app, it usually means the shade is not ready to connect or is not within range of your home hub. This can happen if the shade is not powered on, not in pairing mode, or too far from your network during setup.
Check that your shade is powered on
Use the remote to raise or lower the shade.
If the shade does not respond, it may need to be awakened or charged before setup.
To wake the shade:
press and hold the Program button (PROG) for about 3 seconds
confirm the light indicator flashes twice
If the light does not flash, the battery may be low. Charge the shade using a USB-C cable, then try again.
Then try setup again.
Move closer to your home hub
Your shade needs to be close to your home hub during setup.
Move your phone to within about 5–10 feet of the shade and your home hub, preferably in the same room, then try again.
If needed, temporarily move your home hub closer to the shade for setup.
Note: If the home hub cannot be located in the same room as the shades on an ongoing basis after initial setup, it is advisable to install a thread router in the same room as the shades. Thread routers are inexpensive and help extend the range of mesh networks without creating new networks.
Confirm your home hub is set up and online
Make sure your home hub:
is powered on
is connected to your home network
supports Thread
If your home hub is offline, the shade will not appear during setup.
Check your phone connection
Make sure your phone is connected to your home Wi-Fi network.
If you have multiple WiFi networks in your household, ensure that both the phone and home hub are on the same WiFi network.
If needed, reconnect to Wi-Fi and restart the setup process.
Reset network setup on the shade
To clear network information stored on the device,
Press and hold NWK until you see a solid amber light.
Release
Enter Matter advertising mode
To put the shade into Matter advertising mode:
Press and release the NWK button
A blinking purple LED indicates that the shade is successfully in advertising mode
Note:
The shade will stay in this Matter advertising mode for about 5 minutes, during which you can add the shade using the smart home app.
If more than 5 minutes have elapsed and the purple LED is no longer blinking, press the NWK button once more to put it back into that mode.
Check your Matter setup code
Make sure you are using the correct setup code.There is a QR code printed on the bottom of your shade near the buttons and USB-C port.
If you are entering the code manually, double-check that all numbers are correct.
If your shade still does not appear
Try restarting the setup process from the beginning.
If you have tried the steps above and the issue continues, start a chat with our support team using the chat icon in the lower right corner of the screen. Include a brief description of what you are seeing and the steps you have already tried.