Button and Interface Names Used in This Guide
On the shade:
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On the remote:
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Shade Light Status
The shade has status lights near the PROG and NWK buttons, plus a charging light near the USB-C port.
PROG Light
The PROG light can help you understand what the shade is doing:
PROG light behavior | Meaning |
Green flashes twice | The shade received a command. |
Green keeps flashing | The shade is in setup mode. |
Amber keeps flashing | The shade battery is low. |
Red flashes twice | The shade detected a fault. |
NWK Light
The NWK light shows network and BLE setup activity:
NWK light behavior | Meaning |
Purple blinks slowly | Matter advertising. The shade is available to be added to a smart home network. |
Purple blinks quickly | Matter commissioning. The shade is being added to a smart home network. |
Blue blinks slowly | BLE advertising. The shade is in BLE pairing mode for firmware updates through the Mado Home app. |
Amber blinks slowly | Network reset cancellation window. |
Solid amber | The shade network settings will reset when the button is released. |
USB-C Charging Light
The USB-C charging light is located at the shade's USB-C charging port.
USB-C charging light behavior | Meaning |
Solid amber | The shade is charging. |
Solid green | The shade is fully charged. |
Pair the Remote
Pairing connects a remote to a shade.
On the shade, press and hold the PROG button for about 3 to 5 seconds, until the PROG light turns green.
On the remote, press and hold Up + Down together.
The remote light will flash several times, and the shade will make a small jog. This means the remote is paired.
Set the Shade Height
Use this when setting up the shade for the first time or after clearing limits.
Press and hold the pinhole button on the back of the remote for about 3 to 5 seconds. The shade is now in Setup* mode.
The PROG light turns green and the shade jogs.
Use Up and Down to move the shade to your preferred lowest position.
Press and hold Center + Down for about 3 to 5 seconds.
The shade jogs, then raises to the top.
When the shade stops at the top, setup is complete. The top position is now saved automatically.
* During setup mode, the Up and Down buttons work a little differently:
Press and release to move the shade only while the button is held.
Hold for more than about 3 seconds to keep the shade moving.*
Press Center to stop the shade.
This behavior will change if a new firmware update is applied. It is highly recommended to update firmware frequently.
Adjust the Upper Limit
Use this if you want the shade to stop lower than the fully open position.
Press and hold the pinhole button on the back of the remote for about 3 to 5 seconds.
The PROG light turns green and the shade jogs.
Use Up or Down to move the shade to the new top position.
Press and hold Center + Up for about 3 to 5 seconds.
The shade jogs to confirm the new upper limit.
Save Favorite Positions (only available on Mado mini Remote)
You can save up to two favorite positions. Favorites are useful for everyday settings, such as privacy, glare control, or afternoon sun.
Save Favorite 1
Move the shade to the position you want to save.
Press and hold Center + Up for about 3 to 5 seconds.
The shade jogs to confirm the favorite position was saved.
Save Favorite 2
Move the shade to the position you want to save.
Press and hold Center + Down for about 3 to 5 seconds.
The shade jogs to confirm the favorite position was saved.
Move to a Favorite Position (only available on Mado mini Remote)
Briefly press the Center + Up button together to move the shade to saved favorite position 1.
Briefly press the Center + Down button together to move the shade to saved favorite position 2.
Add the Shade to a Smart Home Network
Use this when adding the shade to the Mado app, Apple Home, or another supported smart home system.
Before you start:
Make sure the shade is charged and awake.
Set the shade height first, so the shade knows its top and bottom positions.
Keep your phone close to the shade during setup.
Have the shade's setup code or QR code ready if your app asks for it.
Put the Shade in Network Setup Mode
This is also called Matter Commissioning Mode.
On the shade, briefly press the NWK button.
Release as soon as you see the NWK light begins flashing purple*.
In the app, choose the option to add a new shade or accessory.
Follow the app instructions to scan the setup code or enter it manually.
When setup is complete, name the shade and assign it to a room.
If the NWK light does not flash purple, you can clear the shade's network settings first. See next section for steps to do this.
Clear Network Settings
Clearing network settings removes the shade from its smart home network. Use this if app setup fails, the shade was previously paired to another home, or you need to start network setup again.
On the shade, press and hold the NWK button for about 10 seconds.
Keep holding until the NWK light changes to solid amber.
Release the button.
Add the shade to the app or smart home network again.
The remote should continue to work after clearing network settings.
Remove the Shade From a Network
Use this when moving the shade to a different home, changing smart home systems, or troubleshooting app setup.
Open the app that currently controls the shade.
Remove the shade from that app or home.
If the shade still appears to be connected, clear the shade's network settings using the steps below.
Removing the shade from a network does not remove the remote pairing or erase the shade's height limits.
If Network Setup Fails
Try these steps before resetting the whole shade:
Move your phone closer to the shade.
Confirm Bluetooth is enabled on your phone.
Confirm your smart home hub or border router is powered on and nearby.
Clear the shade's network settings.
Put the shade back into network setup mode.
Try adding the shade again.
Bluetooth (BLE) Pairing for Firmware Updates
BLE pairing mode is used only when applying firmware updates to the shade with the Mado Home app. It is not used for everyday remote control or normal smart home setup.
Turn On BLE Pairing Mode
Press and hold the NWK button on the shade.
When the NWK light starts blinking blue, release the button.
BLE advertising is now active. The shade can be discovered by nearby BLE-enabled devices, depending on the app or device being used.
The shade is in BLE pairing mode only while the NWK light is blinking blue.
Exit BLE Pairing Mode
To exit BLE pairing mode, do either of the following:
Wait a few minutes for BLE pairing mode to time out.
Tap the NWK button once.
Put the Shade Into Deep Sleep ("Off")
Use deep sleep if the shade will be stored, shipped, or unused for a long time.
Move the shade to the fully open position.
Press and hold the PROG button on the shade.
Keep holding until the shade jogs and the light turns off.
The shade will not respond to the remote while it is in deep sleep.
Wake the Shade ("On / Standby")
Press the PROG button on the shade once.
Wait for the shade light to respond.
Use the remote as usual.
Put the Shade in Setup mode ("Config")
The shade needs to be in Setup mode to be able to setup or change its upper and lower limits.
Press and hold the Pinhole button in the back of the remote for about 3 seconds till the PROG light (on the shade) blinks green continuously.
Reset the Shade
Resetting clears saved remote pairing and shade settings. Use this only if you need to start setup again.
Press and hold the PROG button on the shade for about 10 seconds.
Keep holding until the shade jogs.
Release the button.
Pair the remote again and set the shade height.
Factory Reset the Shade
Use a factory reset only when you want to erase all shade setup and start over. A factory reset clears remote pairing, saved height limits and favorites. Factory reset does not clear network settings. See separate steps to reset Network Settings.
Press and hold the PROG button and NWK button together for about 10 seconds. Initially the light will start blink green continuously, and eventually it will stop blinking.
Keep holding until the shade jogs and the lights confirm the reset (turned off).
Release both buttons.
You will need to pair the remote again, and set the shade height again, to be able to operate the shade normally.
Battery Notes
If the shade light flashes amber, charge the shade before continuing setup.
If the remote becomes unreliable, replace the remote battery.
If your remote has a pull tab, remove it before first use.
Troubleshooting (quick tips)
The following list is not exhaustive. Review support articles that have more detailed troubleshooting tips.
Problem | Try this |
The shade does not respond to the remote. | Make sure the shade is awake, charged, and paired with the remote. |
The shade moves in the wrong direction. | Put the shade in setup mode, press the DOWN button on the remote till the shade is at its highest point. Then follow steps to set the lower limit (followed by upper limit automatically). |
The shade stops too high or too low. | Set the shade height again, or adjust the upper limit. |
The shade light flashes amber. | Charge the shade battery. |
The shade light flashes red twice. | Stop using the shade, check for anything blocking movement, then try again. |
The app cannot find the shade. | Put the shade in network setup mode. If that does not work, clear network settings and try again. |
The shade was added to the wrong home or account. | Remove it in the app, then clear network settings on the shade. |
The shade still appears offline after setup. | Move your smart home hub closer, wake the shade, and try again. |
The shade light is blinking blue. | The shade is in BLE pairing mode for firmware updates. Wait a few minutes or tap the NWK button to exit. |
Safety and Care
Keep fingers, cords, and objects away from moving shade parts.
Do not force the shade by hand while the motor is moving.
Use only the recommended charger and battery type for your shade and remote.
Do not expose the remote to water.
Keep coin-cell batteries away from children.
Regulatory Information
This product is designed to comply with applicable FCC requirements for residential electronic devices. It may not cause harmful interference and must accept interference received, including interference that may cause undesired operation.
If you experience radio or television interference, try moving the product farther from the affected device, using a different outlet, or contacting Mado support.
Support
Need help? Contact Mado support at [email protected].